FAQ

Where do you ship to?

We are happy to offer North America wide shipping for all of our products. If you are located outside this region, please contact us and we would be happy to find a solution. 

How long will my order take to ship?

Orders typically take 5-7 days to ship. A tracking number, along with estimated shipping times, will be provided via email within 1-2 business days after the order has been shipped. 

Why are the prices listed in USD if you are a Canadian based company?

The majority of our customers and merchants are US based. We have selected this currency as it best suits are company. 

Are duties and customs included in the pricing?

Prices do not include custom fees or duties. Additional fees are subjected to the individual buyer.  

If I purchase a pre-order item, is it guaranteed to ship on the date listed?

We aim to have all pre-orders shipped out by the date listed. If an unexpected delay occurs, we will contact you via email. If the item arrives earlier than expected, we will also be in touch and you will be notified once the order has been shipped. 

How can I return my order?

Returns and exchanges are accepted within 14 days of receiving your order. All returns must be in unused condition and in their original packaging. To formally request a return, please email us directly with your order number, as well as the items you are interested in returning. Upon approval, we will provide you with an address for the return. It is the customer's responsibility to cover all costs associated with shipping back the items, and provide us with a tracking number. We do not provide pre-paid shipping labels. Once we receive the return, the items will be evaluated and a refund will be issued within 7 business days. 

How can I cancel my order?

Orders that have not yet been shipped can be cancelled. Please contact us via email as soon as possible. If the order has been shipped, you must wait until you receive the order to formally request a return, as stated in the paragraph above.

What happens if my order arrives damaged/broken?

If an item arrives damaged or broken, you must email us no later than 3 business days after it has been received. Photos will also be requested so that our team can further evaluate the situation. Once evaluated, we would be happy to send you a replacement. 

Can I pick up or return an order to your warehouse?

Unfortunately not. Our warehouse is not open to the public and our showroom is only for our clients who are renting items at this time. 

I purchased an item but it is now no longer available on your website. Can a custom order be created?

Please email us directly and our team would be happy to explore options for you. Please also note, that if an item has been purchased and has recently been restocked you can expect small colour variances, depending on the dye lot. 

Do you offer wholesale pricing?

Please email us directly and our team will gladly evaluate the request and further assist. 

How do we care for the products?

Specific care instructions can be viewed in the product description of each of our items. Due to their unique nature, handwash is usually recommended. If you have any additional questions in regards to care, please do not hesitate to reach out via email.